Refund Policy

  • If you are unhappy with a product that you purchase from K M Store for any reason, simply tell us within a day, and we will replace it or provide you with a full refund for the purchase price to return the items to us. Please contact our customer service staff and we will make all the necessary arrangements for a replacement or refund.
  • Any damaged or wrongly delivered item will be replaced within 24 hours free of cost.
  • All items can be cancelled without any charges before 9 PM every day.
  • Non-perishable items (items other than fruits & vegetables) can be cancelled before the order is out for delivery without any charge.
  • Unopened, unused non-perishable items (items other than fruits & vegetables) can be returned in their original packaging within 48 hours of receipt. Delivery charges, if any will not be returned.
  • If an item you choose is not in inventory, we reserve the right to replace the item with an equivalent product. We will adjust the price if the product is less, and we will not charge more if the product is more.
  • In case of returns being taken as per our returns policy, for cash on delivery, we will return the money for the returned goods at the time of delivery itself. In case of credit/debit card payments we will credit the money back to your credit/debit card or net banking which takes up to 8 to 10 working days to reflect in your statement.
  • We will not be giving any cash refunds for purchase done using credit/debit card payments. Please contact customer support for further clarifications. We will give you instructions for returning the product and receiving a refund or replacement. You must return the product in its original condition, and ideally in its original packaging.
  • Refunds will be applied to the same account that you paid us from. If we consider that the conditions of the returns policy have not been met, we will not provide you with a refund or replacement and we will return your product to you.